Donations terms and conditions

General terms
Donations to FMI of $5 and over may be tax deductible. This will be identified in the relevant donation page details online or by emailing contact@freedomministriesint.org, and will also appear on your tax receipt. Ongoing regular donations may also be tax deductible and will be receipted at the end of the financial year.

Disputes and refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 0415 119 528 and confirm that notice in writing or by email at contact@freedomministriesint.org as soon as possible so that we can resolve your query quickly. Any issues should be directed to FMI in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Regular donations terms and conditions

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a debit payment you must notify us by calling 0415 119 528 at least 14 days before the next donation day.

Please provide details of your donation agreement, such as name, address, and supporter number, etc, for ease of processing.